Shipping Policy

Shipping Policy

Thank you for shopping with Biharu. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Biharu.

By placing an order with Biharu, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays). After your order has been processed, it will be shipped and you will receive a shipping confirmation email with tracking information.

Please note that order processing time is separate from shipping time. During peak seasons, promotions, or holidays, processing times may be slightly longer.

Biharu reserves the right to cancel or delay any order if there are issues with payment verification, incorrect address information, or product availability.

Shipping Time

Shipping times vary depending on the destination and shipping carrier. Estimated delivery times after shipment are as follows:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • Europe: 7–12 business days

  • Australia: 7–12 business days

  • Other International Locations: 7–15 business days

Please note that these shipping times are estimates and not guaranteed delivery times. Delays may occur due to customs clearance, carrier delays, weather conditions, high shipping volume, or other unforeseen circumstances.

Biharu is not responsible for shipping delays caused by the shipping carrier or customs.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address and shipping method.
From time to time, Biharu may offer free shipping promotions on selected products or orders.

Any applicable shipping fees will be clearly displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been shipped, Biharu will send you a shipping confirmation email that includes your tracking number. You can use this tracking number to track your package through the shipping carrier’s website.

Please allow a few days for the tracking information to update after your order has been shipped.

If you do not receive tracking information or have trouble tracking your order, please contact us at service@biharu.com.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.
Biharu is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping costs to resend the package.

If you notice an error in your shipping address, please contact Biharu immediately. We may be able to update the address if the order has not yet been shipped.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs office. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Biharu is not responsible for any customs duties, taxes, or delays caused by customs clearance.

Please contact your local customs office for more information about customs policies in your country.

Delayed Shipments

While Biharu works hard to ensure timely delivery, shipping delays may occur due to factors beyond our control, including but not limited to:

  • Weather conditions

  • Customs clearance

  • Carrier delays

  • High shipping volume

  • Holidays

  • Incorrect address information

We appreciate your patience and understanding in the event of shipping delays.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you did not receive it, please check with your neighbors or local delivery office first.

If your package appears to be lost, please contact Biharu at service@biharu.com, and we will work with the shipping carrier to investigate the issue.

Biharu is not responsible for lost or stolen packages confirmed to be delivered to the correct address, but we will do our best to assist you in resolving the issue.

Damaged Packages

If your package arrives damaged, please contact Biharu within 7 days of delivery and provide photos of the damaged packaging and products. We will review the situation and arrange a replacement or refund if necessary.

Contact Information

If you have any questions about shipping, please contact Biharu:

Email: service@biharu.com
Phone: (+1) 4755227211
Address:
Biharu
1401 21ST ST
12641
SACRAMENTO, CA 95811
United States

Our customer support team will respond within 24–48 business hours.